Question 1

Why must I send as Friends & Family?

Accepted Answer

PayPal charges a fee and may reverse Goods & Services payments. Friends & Family ensures we receive the full amount and you get the full ZAR payout.

Question 2

How long until I receive my ZAR?

Accepted Answer

Most exchanges complete in 20–60 minutes once we've matched your PayPal payment. In rare cases it can take up to 12 hours.

Question 3

What if PayPal reverses my payment?

Accepted Answer

If PayPal reverses or holds your payment after we've already paid your ZAR, you are responsible for the equivalent USD amount.

Question 4

Can I cancel and get a refund?

Accepted Answer

Yes. If we haven't paid out yet, contact support and we'll refund the PayPal payment minus PayPal's own fees. Once ZAR has been sent, the exchange is final.

Question 5

Why do you need my bank statement?

Accepted Answer

To confirm the bank account belongs to the same person as your PayPal account. This protects both of us against fraud and chargebacks.

Help & FAQ

PayPal payments

Processing times

Refunds & reversals

Rates, limits & fees

Verification & account

Ready when you are

Help & FAQ

PayPal payments

Why must I send as Friends & Family?

What PayPal email do I send to?

Where do I find my Transaction ID?

Processing times

How long until I receive my ZAR?

Why is my first exchange slower?

Do you process on weekends and public holidays?

Refunds & reversals

What if PayPal reverses my payment?

Can I cancel and get a refund?

What if I sent the wrong amount or used the wrong name?

Rates, limits & fees

What's the current rate?

What are the minimum and maximum amounts?

Verification & account

Why do you need my bank statement?

My bank details were declined — what now?

Ready when you are